NEPA Community Health Care Terms of Service
Effective Date: March 26, 2025
Welcome to NEPA Community Health Care (“NEPACHC,” “we,” “us,” or “our”). By using our services, including appointments, healthcare communications, and digital platforms (email, phone, SMS, website), you agree to the following terms and conditions. Please read them carefully.
1. Acceptance of Terms
By accessing or using any NEPA Community Health Care services, including healthcare appointments, SMS notifications, phone communications, emails, and website features, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use our services.
2. Services Provided
NEPA Community Health Care provides healthcare services, patient support, and digital communications, including:
- Appointment scheduling, confirmations, and reminders
- Health-related notifications (e.g., lab results, post-visit instructions)
- Billing alerts and account notifications
- Access to the Patient Portal for medical records and prescription refills
- Health education and informational resources
3. Communication and Consent
By using NEPA Community Health Care services, you consent to receive communications via SMS, email, and phone regarding healthcare services and updates.
3.1 SMS Communications
By providing your mobile number, you agree to receive SMS messages, including:
- Appointment reminders and confirmations
- Post-visit instructions and lab result notifications
- Billing alerts and account-related messages
Message frequency may vary. Standard message and data rates may apply based on your mobile carrier plan.
- Opt-Out: To stop receiving SMS messages, reply STOP to any message.
- Help: For assistance, reply HELP or contact us at (570) 278-7500.
- Privacy: SMS consent is not shared with third parties for marketing purposes.
3.2 Email and Phone Communications
By providing your contact information, you agree to receive email and phone communications related to:
- Appointment scheduling and healthcare updates
- Billing and insurance-related notifications
- Patient support and service-related inquiries
To opt out of email communications, click the Unsubscribe link in any email. To update your phone preferences, contact us at (570) 278-7500.
4. Patient Responsibilities
As a patient, you are responsible for:
- Providing accurate and up-to-date personal and health information.
- Attending scheduled appointments or notifying us in advance if you need to cancel.
- Adhering to treatment plans and following healthcare provider instructions.
- Respecting the privacy and rights of other patients and healthcare staff.
5. Use of Digital Platforms
When accessing our website (https://nepachc.org) or Patient Portal, you agree:
- To use the website for lawful purposes only.
- Not to share login credentials or access unauthorized areas.
- To keep your contact and health information up to date.
- That website usage may be monitored for security purposes.
6. Data Privacy and HIPAA Compliance
We are committed to protecting your personal information in accordance with HIPAA regulations and our Privacy Policy. Your health data is encrypted and stored securely.
7. Appointment and Cancellation Policy
- Appointment Reminders: You will receive reminders via SMS, email, or phone.
- Cancellations: Please notify us at least 24 hours in advance if you cannot attend an appointment.
- No-Shows: Repeated missed appointments may result in restrictions on future scheduling, as outlined in our No Show/Late Cancellation Policy.
8. Accessibility Commitment
NEPA Community Health Care ensures accessibility for individuals with disabilities, in line with WCAG 2.1 Level AA standards. If you encounter any accessibility issues, contact us at (570) 278-7500 or visit https://nepachc.org.
9. Fees and Insurance
You are responsible for payment of healthcare services not covered by insurance. We will provide billing statements and insurance claims as needed. Contact our billing department for assistance.
10. Limitation of Liability
While we strive to provide accurate and timely information, NEPA Community Health Care is not liable for:
- Service interruptions due to technical issues.
- Delays or errors in communication caused by third-party providers.
- Any damages resulting from misuse of services or unauthorized access.
Healthcare services are provided as-is, without warranties beyond those required by law.
11. Termination of Services
We may terminate or restrict your access to services if you violate these terms or engage in abusive behavior toward staff or other patients.
12. Changes to Terms of Service
We may update these Terms of Service periodically. Changes will be posted on our website with the updated effective date. Continued use of our services constitutes acceptance of the revised terms.
13. Contact Us
For questions or concerns regarding these Terms of Service, please contact us:
NEPA Community Health Care
498 So. Main St Suite D
Montrose PA 18801
Phone: (570) 278-7500
Email: kfollert@nepachc.org
Website: https://nepachc.org/terms