NEPA Community Health Care is thankful for the engaged community members who selflessly volunteer their time and energy to serve on our Board of Directors. As a federally qualified health center (FQHC), federal guidelines dictate the composition of our Board as well as their responsibilities.
Comprised of at least nine members, the majority of our Directors must be health center patients and, as such, representative of the community and populations served by the health center. The guidance of our Directors ensures the integrity of our organization, utilizing their professional experience and personal connections to our community. Board members are often selected for their unique expertise in relevant subject areas such as finance, law, community relations and healthcare compliance. A position on a Board of Directors, however, isn’t only for the seasoned or highly accomplished professionals of our community. There will always be a place at our table for the new, the young and the passionate – whatever your job title may be!
NEPA Community Health Care consistently invites new members to join our Board of Directors.
To learn more about the difference you can make, please contact our administrative office at (570) 278-5151.
Kristen Follert, MS | Chief Executive Officer
As a 20-year resident of Susquehanna County and member of the NEPA CHC family since 2017, Kristen Follert has demonstrated long-term commitment to northeastern Pennsylvania and the Health Center Program.
Kristen has over 25 years of healthcare experience, including a decade of supervisory, quality improvement and operational strategy work. Prior to joining us, Kristen served in key roles with ProCare Physical Therapy, Friendship House and Johns Hopkins Hospital. Among Kristen’s notable contributions to NEPA CHC are her work operationalizing the health center’s medication-assisted treatment (MAT) program and Care Management service line, as well as strengthening the organization’s Quality Assurance program through collaborations with community and industry partners.
As an active member of her community, Kristen places a high value on volunteerism. She currently volunteers as President of the Parent-Teacher Organization of Lathrop Street Elementary School and as a Girl Scout leader. In past years, she has also served as an elected official on the Montrose Area School District Board of Directors and has a history of avid involvement with the community’s many festivals and fundraising events.
Kristen and her husband, Tom, reside in Montrose with their three children. In moments away from work, Kristen enjoys trips with her family and connecting with friends and neighbors.
Board of Directors
Kenneth Cooper | President
Ken Cooper was born and raised in McKinleyville, California. Before attending Brigham Young University in Idaho, Ken served a two-year mission for The Church of Jesus Christ of Latter-Day Saints, part of which was spent on the Crow and Cheyenne Reservations in Montana. Ken then spent 28 years in Maryland, where he was co-founder and partner of Professional Benefits Solutions, a firm which brokered employee health and welfare plans as well as retirement plans on a national and international basis. Ken moved to Montrose in June 2011 and now serves as an ecclesiastical leader for The Church of Jesus Christ of Latter-Day Saints. He and his wife, Susan, have been married since 1982 and have six children together.
Andrew Coolbaugh, CRS | Vice President
Andrew Coolbaugh attended Elk Lake School District until 2002 and received his GED from Mountain View the same year. Andrew now serves as a Certified Recovery Specialist with the Wright Center for Community Health and previously with Trehab, providing peer support services to individuals in recovery in Wyoming and Susquehanna counties for nearly a decade. As a CRS, Andrew works to support individuals in overcoming barriers as they work toward long-term recovery. In addition to empowering clients to take an active role in their own recovery planning, Andrew assists his clients in gaining access to MAT programs, enroll in PA Medicaid, find housing and pursue employment. Andrew is currently pursuing his bachelor’s degree in Information Technology through Keystone College. He and his wife, Alicia, have two children and reside in Springville, PA.
Lori Mitchell, MBA | Treasurer
Lori Mitchell graduated from Susquehanna Community High School and began pursuing higher education at the University of Pennsylvania before obtaining her MBA from Louisiana State University and an accounting degree from the University of New Orleans. Before retiring from Capital One in April 2016, Lori contributed more than 25 years to the consumer finance industry and was instrumental in underwriting, compliance, and asset management. Most of her career was spent building a $4 billion business portfolio with 140+ clients and completing over $10 billion in transactions.
Lori now serves as an industry consultant specializing in capital structure, strategic planning, mergers, and acquisitions. Based in New Orleans, she provides leadership counseling to lending executives that are critical to growth to enhance return on investment. Her expertise ranges from buy-here-pay here auto finance portfolios to direct and indirect lending including sales finance, tax lien arbitrage, small dollar credit, marketplace lending, and securitized transactions. Along with this, Lori maintains strong ties to this community and spends 4 to 5 months of the year residing in her Susquehanna County home. Lori’s personal interests include real estate investing, scuba diving, skiing and golf.
Jessica Chelik | Member
Jessica received her bachelors degree in Human Development and Family Studies from Penn State University and began her career counseling at-risk students. As her career developed, she continued to advocate for early intervention and mental health treatment. Jessica now serves as the Director of Behavioral Health Services/Early Intervention Supervisor with the Lackawanna Susquehanna Behavioral Health/Intellectual Disabilities/Early Intervention (BHIDEI) Program. She has also served as a facilitator for Child Adolescent Service System Program Meetings (CASSP) and Suicide Prevention committees in both Lackawanna and Susquehanna Counties.
Traci Decker, MS | Member
Traci Decker has a Masters in Psychology with a concentration in organizational work-life interface and has worked in the behavioral health field for over 20 years. Prior to her current position as a mental health practitioner in Broome County, Traci was a Clinical Director and Therapist with an outpatient substance use disorder clinic in Susquehanna County for over 14 years. In that role, she coordinated the development and implementation of several successful projects, including peer-led Certified Recovery Specialist services and two recovery support centers. Comprehensively supporting individuals and families impacted by substance use disorder, addressing social determinants of health and utilizing a therapeutic, trauma-informed approach has always been the through-line of Traci’s professional work.
Traci holds certifications in evidence-based Rational Living Therapy (CBT/L1), Health Counseling/Coaching and Moral Reconation Therapy; she enjoys volunteering at a county correctional facility in Pennsylvania where she has the opportunity and privilege to share these skills with the residents. Outside of work, Traci is an outdoor enthusiast who engages in ATV riding, paddleboarding and hiking.
William “Andy” Gaynor | Member
Andy Gaynor is a lifelong resident of northeastern Pennsylvania. He is a business operations professional, farmer and natural tinkerer. For more than 20 years, Andy has helped organizations ranging from locally owned businesses and nonprofits to Fortune 500 companies untangle operational problems, improve customer experiences and build systems that actually work. His background spans customer success, revenue operations, project management and CRM systems.
That same curiosity shapes Roots and Redemption Farmstead, Andy’s USDA-registered farm, where heritage livestock, regenerative agriculture, renewable energy and hands-on experimentation come together. As a father of six, Andy brings a practical, family-centered perspective to community health. He understands how much accessible, dependable local care matters and is proud to support NEPA CHC’s mission as a federally qualified health center serving northeastern Pennsylvania.
Lynne Blye Graham, RN, BSN | Member
Lynne Graham graduated from the University of Pittsburgh summa cum laude with a BS in Nursing. As a Registered Nurse, Lynne has worked in both hospital and private practice settings. Her work began at Johns Hopkins in Baltimore before she spent 10 years as a stay-at-home mother of three sons. Lynne then spent 21 years as a RN/Office Manager for a surgical practice. Following the surgeon’s retirement, she transitioned to the floor of Howard Co. General Hospital before moving to Montrose and working for Tyler Memorial Hospital until her own retirement.
In her retirement, Lynne has expanded her passion for community service as a Senior Warden at St. Paul’s Episcopal Church here in Montrose. Under her leadership, they have built many wonderful service projects including making sleeping bags for the homeless, a monthly free soup night, a 4th of July community breakfast, and diaper drives for the local CareNet and Women’s Resource Centers. Lynne also serves on the Board of Directors of the Susquehanna Symphony Society as well as the Standing Committee, which is the Bishop’s Advisory Board for the Diocese of Bethlehem.
Ann Marie Jennings, RN, BSN | Member
Ann Jennings first received her degree in Applied Science Nursing from Luzerne County Community College. She started her career in nursing at Tyler Memorial Hospital Maternity Unit before going to the Moses Taylor Labor and Delivery Department. She then went back to school to earn her Bachelor of Science in Nursing from Chamberlain University and became a Home Nurse Visitor for Maternal and Family Health Services. In staying with Maternal and Family Health Services, Ann is now the Supervisor of the Nurse Home Visiting program. Ann also serves on multiple task forces and teams in Susquehanna County including the NEPA Task Force Against Human Trafficking, the Susquehanna County Food Council, and the Northeast Regional Maternal Health Coalition.
Macy Matthews, MHA | Member
Macy Matthews knew from a young age that she wanted to work in the medical field, but not in a traditional role. Following graduation from Mountain View School District in 2009, Macy earned her undergraduate degree from James Madison University and her Masters of Health Administration from the University of Scranton. Macy has devoted her career to the Children’s Hospital of Philadelphia and currently serves as a Specialized Business Senior Manager within their Global Medicine division where she co-manages a team of 30 members helping patients around the world seek advanced medical care with CHOP.
Macy’s Susquehanna County roots keep her engaged in our service area, eager to give back to the community which helped shape her personally and professionally. In her moments away from work, Macy enjoys spending time at Elk Mountain and Crystal Lake with friends, family and her beloved golden retriever.
Todd Moffett, Esq | Member
Before earning his law degree from Columbia Law School in 1985, Todd Moffett began his educational career at Washington state’s Whitman College where he majored in Political Science. Over the past 34 years, Todd’s legal practice has focused on employer sponsored and individual retirement plans and investment vehicles – primarily involving large employers, banks and life insurers but also accident and health insurers, mortality and longevity risk transfer solutions. Todd has served as Corporate Counsel for the Prudential Insurance Company of America since 1998.
Supplemental to his expansive career, Todd has long made time for active involvement in his community. In addition to serving on NEPA Community Health Care’s Board of Directors since 2020, he is a Senior Warden with the Christ Episcopal Church in Susquehanna, PA and is active on numerous Diocesan committees and initiatives with the Episcopal Diocese of Bethlehem in Bethlehem, PA.
Kayla Record | Member
Kayla Record began her education at Stevenson University in Owings Mills, MD where she earned her bachelor’s degree in Business Administration. From there, Kayla went on to pursue two graduate certificates from Harvard University, first in Innovation & Entrepreneurship and then in Management & Leadership in Higher Education.
As the founder and Executive Director of SEEDs of Hope, a nonprofit organization based out of Binghamton, NY, Kayla has dedicated her career to launching initiatives such as educational workshops and financial literacy programs that help students and young professionals develop essential life skills. She is also a content creator and host of Cut Throat College Planning Podcast, which provides critical insight to young adults on navigating life after high school. Kayla’s work supports individual growth as well as community empowerment through reducing socioeconomic barriers, expanding education opportunities, and implementing solutions that stimulate organizational growth.
In testament to her dedication to volunteerism, Kayla has also served on the Susquehanna County Tourism Board working with local stakeholders to promote regional development, and she now joins NEPA Community Health Care’s Board of Directors with a vision to empower both individuals and communities. We’re thrilled to welcome a dynamic leader with over 21 years of professional and executive experience!
Heather Swartz, CPA, MBA | Member
Heather Swartz is a Certified Public Accountant with a Bachelor of Science in Business Administration Accounting degree from Bloomsburg University and a Master of Business Administration degree from the University of Scranton. Heather currently works for JHA Companies in Montrose, PA where she also lives with her husband and two children. Heather currently volunteers as the Treasurer of the Lathrop Street Elementary Parent-Teacher Organization and as a coach of the Montrose Little League Softball. She enjoys golfing and spending time with her family.