Patient Portal

Our patient portal allows you to easily and securely access portions of your medical record. In addition to viewing upcoming appointments, updating contact information and requesting prescription refills, the portal allows patients to exchange non-urgent messages, lab results and documents with their health center.

To login to the portal, simply click the button in the top right corner of this page.

While you’re here, check out these brief tutorials on using the patient portal to communicate with us about your care!

340B Prescription Drug Discount Program

Patients who struggle to pay for medications may be eligible to purchase their prescriptions at a reduced price through NEPA Community Health Care’s 340B Prescription Drug Discount Program!

Requirements to utilize the program are simple and include being issued a prescription during your visit with us, getting registered in the program by one of our nurses, and presenting your 340B card when filling the prescription at any of the pharmacies listed below.

Participating Pharmacies

Learn more about what the 340B Program could mean for your family!

Who do I ask about registering for the 340B Program?

Patients can ask any of our nursing or reception staff about registering for the program.

What is eligibility based on?

Patients are automatically eligible just by seeing an NEPA Community Health Care provider.

Will I need to provide documentation?

No documentation is required by patients during the registration process.

How long will my discount last?

Discounts remain in effect for as long as a patient receives his/her care from NEPA Community Health Care.

What if I don’t use one of the pharmacies listed?

Only contracted pharmacies are able to provide discounted medication rates, so patients must fill their prescriptions at one of these locations. Fortunately, NEPA Community Health Care has established agreements with pharmacies throughout the whole service area.

Do I need to be a patient of NEPA Community Health Care to use this program?

Yes, only patients of NEPA Community Health Care are eligible to register for the program.

Sliding Fee Discount Scale

NEPA Community Health Care’s Sliding Fee Discount Scale program is designed to assist individuals and families struggling to pay for health services. Households with income below 200% of the Federal Poverty Guidelines may qualify for one of four available discounts.

No patient is refused because of a lack of financial means. We encourage patients not to think of this program as applicable only to the uninsured – many plans are also accompanied by high deductibles and co-pays. Regardless of your plan, level of coverage or ability to pay, we will provide exceptional care to all those who seek it.

To apply for financial assistance, please download our application materials by clicking the link below. To ensure the security and confidentiality of our patients’ information, all applications and supporting documentation must be submitted to sfsdapps@nepachc.org. To facilitate an in-person submission, please contact our Business Office at (570) 278-5153.

How do I submit an application?

Sliding Fee applications may either be submitted via email to sfsdapps@nepachc.org or in person by stopping by one of our health centers.

The application itself is a two-page document which must be accompanied by proof of income – preferably your most recent income tax return. If proof of income is not available, the Self-Declaration of Income form will also need to be completed for any household members who receive an income (i.e. wages, social security, gas lease royalties, disability, etc.).

Applications are not considered complete until all supporting documentation has been received for all household members. Upon completion, you will be notified of eligibility within one week.

What is eligibility based on?

Eligibility is based on the previous twelve months of income for all household members. In cases of extreme life altering circumstances (i.e. separation from employment, natural disaster, loss of family member, etc.), the previous three months alone will be considered.

What documentation will I need to show?

The most recent income tax return is the preferable source of documentation for all household members listed on your application. If you do not have your recent income tax return, you can provide proof of wages, social security, gas lease royalties, disability, etc. for all persons on the application.  If proof of income/documentation is not available, the Self-Declaration of Income must be submitted.

Can I apply for my whole family at one time or do we need to fill out separate applications?

Only one application per household is required.

How soon after I submit my application will I know if I qualify for the discount?

Completed applications (including all required documentation) are typically processed within one week of receipt.

How long does the discount last?

In most cases, the Sliding Fee Discount will remain in effect for one year. If, however, a Self-Declaration of Income has been submitted in lieu of an income tax return or pay stubs, the discount remains in effect for three months. Thereafter, applicants must reapply in order to maintain program eligibility.

If my application is accepted, will I have to see a certain provider or go to a certain health center?

No, you do not have to switch providers or centers. Sliding Fee discounts are applicable to the organization and thereby to all providers across all locations.

Will my visit be shorter if I’m on this program?

No, every patient that walks through our doors receives the same high-quality care!

Health Insurance Enrollment

If you or anyone you know is without health insurance, free help is available!

NEPA Community Health Care employs Certified Application Counselors to help you better understand your options and guide you through the enrollment process. We encourage you to take action today to ensure your family isn’t left without health coverage. We’re just a phone call away at (570) 278-5153!

Already made an appointment with our application counselor? Please be sure to bring the documentation specified here with you.

Our Certified Application Counselors can assist with enrollment in:

Transportation

Susquehanna-Wyoming County Transportation (SWCT) is available to anyone who resides in Susquehanna or Wyoming counties. Please note that service to out-of-county or outer-lying areas may be reduced to certain days/hours.

SWCT is a shared-ride transportation service which operates on a non-fixed route basis and charges a fare to all riders, who must agree to share the vehicle with other passengers during a given trip.

Rides may be set up by calling (570) 278-6140.

Translation Services

Is English your second language?

Would you prefer to speak to your health care provider in your first language?

Help is available! Just let our reception staff know, and we will be happy to engage a translation service for your visit with us.

Patient Feedback

At NEPA Community Health Care, we consistently seek feedback from patients regarding their care experiences. Your honest feedback, positive or otherwise, allows us to continually improve our customer service and quality of care.

We encourage you to take a few moments to complete our Patient Feedback Survey by clicking here.

Important Policies

The following policies are important to your care! Please take a moment to review them and give us a call with any questions you may have. While a brief summary has been provided for your convenience, the complete document is also available by clicking on the policy title. 

After-Hours Care

NEPA Community Health Care believes that patients’ ability to access clinical advice when the health center is closed reduces emergency room visits, promotes continuity of care, and fosters patient-centeredness. Routine, urgent and emergent care needs after normal business hours are accessible through the organization’s after-hours coverage system.

To use the after-hours service, simply call the health center at (570) 278-7500 and speak with our answering service. The operator will then connect you with the provider on-call. Please note that prescription refills are processed during normal business hours only.

For medical emergencies, call 911 or go to the nearest hospital.

For mental health crises, call (570) 348-6100. Susquehanna County’s Mental Health Crisis Line can also be reached by calling (570) 278-6822, and the national Suicide & Crisis Lifeline is available by dialing or texting 988.

Health Insurance Portability & Accountability Act (HIPAA)

The HIPAA Privacy Rule is a national law protecting individuals’ medical records and other personal health information. As a health care provider, NEPA Community Health Care is held responsible, by law, to keep your personal health information confidential. The Notice of Privacy Practices document at NEPA Community Health Care describes how we protect your information, how you can access your information, and how you or the health center can share your information in a safe and secure manner. Patients are asked to review and sign an acknowledgement of this policy annually.

No Shows/Cancellations

Primary Care & Behavioral Health: Patients who “no show” for their first scheduled appointment with our practice will not be able to reschedule for 12 months and are eligible for discharge from the practice across primary care and behavioral health service lines. Established patients who engage in 3 or more no shows and/or late cancellations in a 6-month period will be eligible for discharge from the practice across primary care and behavioral health service lines for 12 months. Following 12 months, they may re-establish care as a new patient.

Dental: Established patients who have missed 2 appointments in a 6-month period, or 3 appointments in a 12-month period will not be allowed to schedule any more appointments for one calendar year. Schedule permitting, same day emergency visits can still be scheduled.

Late Cancellation: Canceling a scheduled appointment the same day the appointment is set to occur

No Show: Arriving 10 minutes late to a scheduled appointment or failing to present at all

Rights & Responsibilities

As a patient, you have both rights and responsibilities. It’s important to understand each so that you can help us provide you with the best care possible. This policy describes your right to be treated respectfully regardless of race, religion, sex, age, or disability; your right to privacy including private treatment rooms and medical records as dictated under HIPAA law; your right to refuse treatment or procedures; your right to file a complaint or submit a suggestion; your responsibility for payment of services, whether via insurance, self-pay or sliding fee scale; and your responsibility to participate in your care by providing accurate health history information and for using the health center services respectfully, as in keeping your scheduled appointments. Patients are asked to review and sign an acknowledgement of this policy annually.