Privacy Policy

NEPA Community Health Care Privacy Policy

Effective Date: March 26, 2025

NEPA Community Health Care (“NEPACHC,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information across all communication platforms, including email, phone, SMS, and our website. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information when you interact with our services through phone, email, SMS, web forms, or in person. This includes:

1.1 Personal Identifiers

  • Full name
  • Phone number
  • Email address
  • Mailing address
  • Date of birth

1.2 Health Information

  • Appointment details
  • Treatment plans and medical history
  • Lab results and post-visit instructions

1.3 Communication Data

  • SMS and call logs
  • Email exchanges
  • Voicemail recordings

1.4 Technical Information

  • IP address
  • Browser type and device information
  • Website usage data (via cookies and analytics tools)

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • Healthcare Services: To schedule appointments, provide care, and deliver follow-up instructions.
  • Communications: To send appointment reminders, health-related notifications, billing alerts, and account updates via email, phone, and SMS.
  • Account Management: To manage your patient account and process insurance claims.
  • Customer Support: To respond to inquiries and provide assistance.
  • Compliance: To meet HIPAA, legal, and regulatory requirements.

We will not use your personal information for marketing purposes without your explicit consent.

3. Communication and Consent

By providing your contact information, you consent to receive communications from NEPA Community Health Care through the following channels:

3.1 SMS, Phone, and Email Communications

We may contact you via SMS, phone, and email for the following purposes:

  • Appointment Management: Scheduling, confirmations, and reminders
  • Health-Related Notifications: Lab results, post-visit instructions, and follow-ups
  • Billing Alerts: Payment reminders and insurance updates
  • Patient Support: Responses to inquiries and service-related updates

Message frequency may vary. Standard message and data rates may apply, depending on your mobile carrier.

3.2 Consent and Opt-Out

  • SMS: To opt out of SMS communications, reply STOP to any message. For assistance, reply HELP or contact us at (570) 278-7500.
  • Email: To unsubscribe from emails, click the “Unsubscribe” link in the email footer.
  • Phone: If you prefer not to receive phone calls, contact us to update your communication preferences.
  • Web Forms: By submitting web forms, you consent to communication through the contact details provided.

SMS and email consent is not shared with third parties for marketing purposes.

4. Who We Share Your Information With

We do not sell, rent, or share your personal information with third parties for marketing purposes. Your information may be shared only in the following instances:

  • Service Providers: Third-party vendors assisting in healthcare services, bound by strict confidentiality agreements.
  • Healthcare Partners: When coordinating care with other providers, with your consent.
  • Legal and Regulatory Authorities: When required by law, court order, or patient safety concerns.
  • Insurance Companies: To process claims and verify coverage.

Your SMS, phone, and email consent will never be shared with third parties for marketing purposes.

5. Data Security and HIPAA Compliance

We implement industry-standard security measures to protect your personal information, including:

  • Encryption: Data is encrypted during transmission and storage.
  • Access Controls: Only authorized personnel can access patient information.
  • Monitoring: Our systems are continuously monitored for potential threats.

NEPA Community Health Care adheres to the Health Insurance Portability and Accountability Act (HIPAA) to safeguard patient health information.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access and Correction: Request access to or correction of your personal data.
  • Communication Preferences: Manage how you receive communications (email, phone, SMS).
  • Opt-Out: Opt out of SMS, email, or phone communications at any time.
  • Data Deletion: Request deletion of your personal information, subject to legal obligations.

To exercise any of these rights, contact us at (570) 278-7500 or email [Insert Contact Email].

7. Accessibility and WCAG Compliance

NEPA Community Health Care is committed to ensuring our website, communications, and digital resources are accessible to individuals with disabilities, following Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.

If you encounter accessibility issues, please contact us at (570) 278-7500 or visit https://nepachc.org.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Improve website functionality
  • Analyze website traffic
  • Remember user preferences

You can manage your cookie preferences through your browser settings.

9. Privacy Policy for Children

We do not knowingly collect personal information from individuals under the age of 13 without parental consent. If you believe we have collected information from a minor, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with the updated effective date. Continued use of our services after changes constitutes acceptance of the revised policy.

11. Contact Us

For questions or concerns regarding this Privacy Policy or your personal information, please contact us:

NEPA Community Health Care
498 So. Main St. Suite D

Montrose PA 18801
Phone: (570) 278-7500
Email: kfollert@nepachc.org
Website: https://nepachc.org/privacy-policy

By using our services, you agree to the terms outlined in this Privacy Policy.